Base Camp Cyclery

I recently purchased my new bike, a 2025 Ripley Ibis, from Basecamp Cyclery in Denver, and I could not be happier with the experience. From start to finish, their customer service was wonderful. Even though my bike was scheduled to arrive a little later than planned, Harley went above and beyond to make sure it was built and ready in time for my trip to the Italian Dolomites. They even lent me a bike travel bag, which made my trip unforgettable. When I returned, I simply handed them back the...

5 stars – I had an incredible experience renting a Norco Optic from Base Camp Cyclery today. The bike ride was awesome, but what truly made it unforgettable was the exceptional service. The shop owner—who didn’t even have to come in—arrived on his day off to make sure I had the bike I needed. That level of dedication and going the extra mile, especially for someone connected through a friend, is absolutely unparalleled. Thank you, Base Camp—your generosity and service truly made my day, and I...

I love going to this shop! Harley and Mo are always super helpful, answering any and all questions I have about my bike. They have a fast turnaround on service and they go above and beyond to make sure I’m happy when I leave. I trust them with all of my bikes (mountain, gravel, & road) and I recommend them to all of my friends.

I really hate to write a negative review of a local business, but in good conscience I have to warn others. I stopped in the Platt Park location today (3/18/25) to drop my mountain bike off for a tune and ask a question about the rear suspension. After a nice gentleman (not sure of his name) brought me upstairs to check my bike in, a fascinating yet extremely disappointing experience occurred. Maurice, the bike tech upstairs, was extremely annoyed from the second the other employee and I arri...

My husband and I for years were wanting to get bicycles, so when it came time to make the purchase we looked around town to see what was available. Base Camp Cyclery was in our neighborhood so we went to check them out. The staff was great! Everyone was kind, laid-back, and answered any questions that we had. They were knowledgeable and honest about their inventory and made the decision to purchase from them so easy. They helped us pick out any needed accessories that we would need and made t...