Trailhead Champlin

I stopped into Trailhead Cycling to purchase a few bicycle parts while doing some part-time bicycle repair work on my own. I am the sole person doing this work and was simply looking for a local retailer I could purchase parts from on a regular basis and support long term. I was not presenting myself as a fully established business. During the visit, I spoke with the owner, Pam, and showed her my flyer, which states that I strive to provide honest and professional work. After that, I was aske...

Trailhead Champlin has been hassle free and offers excellent services and perks for buying your bikes there. I learned a lot about the Velotric e-bikes there, and it was nice to test ride the bikes to see how I liked them vs other brands. I eventually ordered a Velotric Nomad 2, and they honored all the discounts Velotric have. They are also a certified Velotric dealer and repair center, so they will handle all my warranty claims if I need them. I recently got my bike tuned up which is free f...

I have made many purchases at this location as well as a few services performed on my bikes. Their staff has always been honest and friendly getting me what I need and never trying to push an "up sell". Yesterday I brought a wheel in that I was having difficulty with getting the tire back on the rim. Their service tech, Van (hope I spelled it correctly) took the wheel and got the tire back on the rim and didn't charge me for it. This is the type of thing that will continue to bring me back ti...

I took two of my bike to change the tires both times my bike has lot of scratches after the repair. They did not acknowledge that when I went to pick up my second bike, the tech lady she was super rude to me and tried to charge me a lot more than what on the receipt. Zero Customer Service not honest about the repair. They will tell you one things when you pick up your bike, they add a lot of extcharges that does not make any sense and when you ask to explain to you, they get very rude and v...

The team at Trailhead did a great job helping me find the right bike for my needs! I came in with a few questions over my lunch break and they let me try out a bunch of different kinds of bikes. I never felt pressured to buy, they didn't make me feel silly for not knowing certain things about the bikes, they just answered my questions and gave me the best options available. When I wanted to buy but didn't have a way to get it home that day, they informed me of their free delivery service and...