Trek Bicycle Berkeley

I thought something was really wrong with my bike breaks. I couldn’t figure out how to fix it so I took it into Trek here in Berkeley. Alex and Joe were amazing. I got right in, they looked at my bike and fixed it on the spot. Something has migrated so they pulled it the correct way and then did a quick check and I was on my way. They didn’t charge me or try to Upsell me on stuff. If you need anything for your bike- take it here. Great vibes all the way around!

They decked out my used FB Marketplace bike in every way shape and form, going above and beyond. Will highly recommend if you want thorough, exceptional service with fast turnarounds. Professional staff that work well as a team and know their stuff.

This Store is a Model Trek Store! Visited mid July, an older gentleman seemed to be the manager or owner was super helpful. I came back 2 weeks later. I was helped by ({Ella) She was very helpful. (I Thought customer service was Dead!) Not at Berkeley Trek! I ended up buying a Bontrager helmet, 4 inner tubes, tools etc. she was very patient, kind young lady. I live 4 cities away. I will always put forth effort to drive there just because of cleanliness, neatness and customer service. Always a...

Friendly, knowledgeable and helpful. Joe was great. He helped me get my mountain bike set up and gave excellent advice. Thank you Joe.

Super positive experience on the phone and then with both the service and sales staff working the Wednesday before Xmas. I needed 700x28 tubeless road tires, which are hard to find right now and was kindly educated about each tire by Neil, the manager. I looked over the various options and was then helped by a gentleman in the service dept who tagged in to grab my desired tires from the back and rang them up too. Awesome teamwork. Hopefully these Pzero tires work as well as the store's staff.