Fast Bicycle

I have a bike event on Sunday. I went out for a training ride yesterday and blew out my back tire. I called the shop and they said tires are in stock. So during my hour break from work, I rushed down to Fast Bicycle Shop to drop off my bike to have new tubes and tires put on. I was expecting to just drop it off and pick it up either next day or Saturday. To my surprise, Tom (who I later found out is the owner of Fast Bicycle Shop) told me if I wait a few mins, he could change it both out! W...

Fast bike in San Jose used to be a cool place to go on Alum Rock Ave for bmx bikes New personal/owner working there are inexperienced at fixing and building bikes maybe for little kids with training wheels is ok! Dude Rick is rude inexperienced with customer service is poor for bike maintenance save your money and look at other bike shops that are more intelligent and experienced with customer service and expensive bikes… Doesn’t care about bikes…

I purchased an electric bike from them and when I received the E bike did not come with a key to remove battery or any type of owners manual and had an error from the beginning of purchase. I was able to drive it for a couple days and was able to ride about over 100 miles. When the same error that had occurred before popped back up and permanently stayed had to Drop back off the bike due to failure of a throttle and owner told me that it was my fault for failure of throttle because I drove th...

Terrible experience. 1. Expensive: Charged me $30/tire, for just labor, to fix a flat that they quoted they took 30 min to complete. 2. Attitude: Right off the bat I got a , “we don’t patch flats.” Didn’t and wasn’t asking for a patch up, but new tubes. 3. Deceiving quotes: Mentioned $ amounts that they later said was for just a part, or just labor, or just one tire. End price came out $20 more for total repair than originally quoted. 4. Lying store clerk: Left my name and number and aske...

Stopped by the other day, waiting for traffic to die down. Tom was very generous with his time and advice. No pushy salesmanship here, so i actually drove an hour to come back to buy here. Tom is a great guy and runs a great shop.