Trek Bicycle Ellicott City

Amazing experience start to finish. After my initial visit I received an email with a quote for the bikes I had been looking at. The next day I received a follow up phone call. I mentioned that I was leaning toward a purchase of a bike from a competitor that was kind of hitting a sweet spot between the two bikes in their shop. The manager then searched nearby Trek stores and found a bike that more closely fit what I was looking for. This bike ended up being a better component level a...

I’m the kind of person who wants to know everything before making a big decision—especially something like buying a bike. I was looking for something that would help me stay healthy, still let me ride with my family, and that I could customize however I wanted. The team here was amazing. Hector and Tyler spent close to five hours with me, answering all my questions, helping me test out bikes, and walking me through gear options. What I really appreciated was that I never felt pressured to bu...

Abraham was amazing! He was so patient with my son and I when we came in to purchase a new bike. He answered all of our questions, gave us great advice about how to select the best bike for our needs, and even took the time to put all of the accessories we bought on the bike. As soon as we got home, my son was so excited to ride around the neighborhood on his new wheels. We had such a great experience and hopefully we will be back in a few years when he outgrows his new bike. We also love the...

I brought my 1992 Cannondale M500 over for a missing front wheel quick release skewer. The technician quickly found a replacement, installed it, adjusted the brakes and ran tests. All done in minutes. I pulled out a credit card to make payment. Surprise! The friendly fellow declined. It definitely made my day. I promised myself to return to the store for the next purchase. My heartfelt thanks to the guys. Update: I was having the ancient bike serviced before passing it onto my son in Brooklyn...

Haven’t bought a bike in over 10 years and decided to check the Trek stores. I learned a bit at the Key Highway location but came here in hopes to finalize my choice with a model they had in stock. Abraham was a tremendous help in helping me find a bike suitable for me and my riding preferences and price point. We tested a few and he matched me with a Verve, helmet, and lock, all while filling me in on important maintenance and other safety practices. We ordered it online and it was set for p...