Echo Sports

I ordered a fat bike fork, and when it arrived, it was very clearly used. I wrote to them the same day and informed them, but they didn't reply. I wrote to them again, 3 days later, at a different email address (same domain). I still didn't hear back, despite it being during business hours. I called them the day after and could only get to voicemail. Well, I put in a credit card dispute, so let's see if that makes them do anything about it.

Echo sports is AMAZING, so fortunate I found their website, I really just needed reliable, truthful information and fortunately got Jeremie on the phone - if you do too - consider yourself lucky. I called with questions on skis and he was SO patient, extremely knowledgeable and the kind of person who comes across so sincerely over the phone that you instantly trust their advice. Ultimately it comes down to selection, price and service, despite how helpful the store is over the phone...just k...

I wanted to order 2 pairs of kids' skis online for Christmas, but decided to check the delivery timeline. When you dial their Customer Service and Sales line and choose the English option, you either get a recorded message in French or a live person who barely speaks any English. When finally connected to somebody I could communicate with, I was told that their deliveries arrive in one business day. In reality, it took 4 days and Canpar ended up delivering my order to a wrong address. Also, t...

DO NOT SUPPORT - This company does not answer emails about support or service after sales. They were not really useful in any way before the sale but after sale it’s no reply and completely ghosted. They sent a bum E-bike controller that doesn’t work and will not respond to multiple emails with questions or to even a return request. Even if they are the only ones who have what you need, I would advise against purchasing.

Friendly, helpful, professional, but also with some great humour (laughing *with me* as I laughed at my bad attempts to ‘parlez francais’)— thanks. Great selection of some hard-to-find parts for my e-bike.