Trek Bicycle Allen

Thank you so much for helping me get back on my bicycle! I brought my bike in for a tune up (new tires, inner tunes, brake pads, new chain, and had the gear shifters back in working order), the guys were great! Everyone was friendly. Had my bike back in a week. Then, after a fall, I decided to get new clip in pedals, and of course I needed shoes! The team set it up for me and as a beginner with clips, set it up just right for me. It has been working out great. Thank y'all much! I highl...

We had a wonderful experience at this bicycle shop while acquiring our son's very first bike. From the instant we entered, the staff was welcoming, friendly, and exceptionally helpful. They took the time to explain the various options and assisted us in selecting the appropriate size and model for our son. We opted for the Trek Marlin 5, and we were impressed by its quality, design, and durability. The team ensured to carefully assemble and adjust the bike to guarantee safety and comfort. ...

Best customer service and resolution to adding training wheels to bicycle purchased at another store. My husband, mechanically adept, was unable to get 'universal' training wheels on our granddaughter's new bicycle. I called Trek Bicycle and first phone interaction convinced me I chose wisely. Trek was unable to install training wheels because parts were too short. Told my husband extender they needed to order for installation. They still weren't able to make it work with the extender. Howeve...

Blake greeted me when I dropped my bike off for a front derailleur adjustment. He was extremely courteous and obviously very competent. He called me about an hour later and told me that the bike was repaired and ready to be picked up! What more can you expect? When I picked up the bike the following day, I was greeted by Billy Bob. Billy Bob's knowledge in the bicycle industry is so vast, he's forgotten far more than I'll ever know. He took the time to educate me on certain aspects of m...

I bought an FX2 here last year. They are friendly and knowledgeable, but I think their service department has some room for improvement. A few months into riding my FX2, they chain dropped off the largest cog and got stuck behind the cassette. This lead to me falling off the bike. They adjusted the limit screws, but it happened again within a week. I had to learn how to adjust a rear mech myself and the issue never presented itself again. 2 months into ownership, the brakes feel spongey and...