Trek Bicycle Madison West

Just got done customizing this Trek Verve 3 low step bike to help me get groceries. Heidi helped me pick out the correct size and was a peach to work with. Trek West is a great place to shop. They are not pushy, and will get you out quick if you like. Thanks team!

We received exceptional customer service from Heidi. She showed us several options and gave us plenty of time to decide on an model. She then found the preferred size and color at another Trek Store and had it sent over to the one we were at within a couple days. She spent time with my son to review all of the features and how to use all components. The best part was the bike was $80 cheaper than another bike shop that we were originally looking at. The experience couldn't have been better an...

We had such an incredible experience today. Before walking in here, we checked out two other bike shops, and even though they had things within our price range/items that would totally work for him, I was not super impressed by the customer service/lack of attentiveness to my eight-year-old, who is very excited to purchase his first “real bike”. Tracey greeted us right away & helped my son find something quickly. I had my 4 & 6 year olds with me who were quickly losing steam from our day full...

I just bought a Speed Concept bike from Trek Bicycle Madison West, love the bike, and am loving the experience working with their team. Jake Jones helped me trick it out to be a triathlon weapon, which it is. Two days ago in my first triathlon with the SC bike I had the fastest bike split in my age group by over 2 minutes at the sprint distance. I decided on Bontrager wheels for training and for my front race wheel because they did very well in independent wind tunnel testing and have hooked ...

Best bike store and staff ever! Know their stuff and seem as excited for you as you are for your new bike purchase. Great scene in the store and wonderful selection of bikes and associated bike needs!