EbikeBC - Victoria

I can’t say enough great things about Victoria Electric Bikes. Right around Christmas, my bike broke down — not ideal timing. Parts were delayed longer than expected, and I’ll admit I was getting anxious. What impressed me most wasn’t just their technical expertise, but their outstanding communication. Instead of going quiet while waiting for parts, they increased their updates. I always knew what was happening, where things stood, and what the next steps were. That level of proactive commu...

Fantastic experience. Charles and the other staff were incredibly helpful and knowledgeable. I got to test ride the Kona Dew-EDL which is the one I ended up buying. The financing option is a great one for folks who may not be able to cover the costs of an e-bike up front. The shop called me a couple months after I bought my bike to see how I was doing which was much appreciated. Customer experience has been A+.

Update: returned on November 1 to get my balding back tire replaced. They went the extra mile by servicing the brakes and chain as well. So happy to have a reliable LBS so close by. I made an appointment to get a yearly tuneup for my first generation Aventon Sinch. I did not buy my bike from these folks but they carry the Aventon brand. After five years I finally needed to replace the chain and freewheel but everything else holding up nicely with a few adjustments. Shout out to Dan for doin...

Brought my ebike in to be repaired due to display issues and they provided excellent and exceptional customer service. They went above and beyond in finding a solution to fix my issue, and I am very grateful they did. Highest possible recommendation. Thank you

We’ve gotten exceptional maintenance service on our bikes from VEB in the past. Recently we needed to replace a stolen bike and Charles was extremely helpful. We feel we got high value for our purchase.