Specialized Los Gatos

I truly can’t say enough good things about my experience this week. I’m so happy with my sworks tarmac but more so pleased with my purchase experience as these guys just went above and beyond. They built the bike, offered to drop it off to me in SF (but I ended up picking it up), did a quick tubeless setup, added pedals, etc. just the whole works quickly and efficiently. To top it off, it was my birthday today so when I showed up to get the bike they had it ready with a bow and a balloon whic...

Bought my Rubaix Pro SL4 with DuraAce group set and Roval wheels about a decade ago and love it. I keep it well maintained, you see. The service folks at Specialized Los Gatos are amazingly knowledgeable and caring. My go to.

I ordered the New Gen 4 Levo online thru Specialized website and set the pick up @Specilized Los Gatos location- but before finalizing the order... i called in to the store and Terence assisted me with sending me a link to order thru to expedite the process! I got my bike in about 3 days! & beat the tariff charges! When i arrived to pick up the new bike Terence explained all the operations set the shock pressures set up my tires for tubeless the experience was seamless and easy- explained al...

Terrence was awesome to work with. He helped me get into the right pair of shoes, special ordered my size, and even remembered me when I came back to pick them up a couple months later, which was super cool. He also took the time to measure my arches with the Retül pad and walk me through insole options without any pressure. Great vibe in the store and really solid customer service. Appreciate you, Terrence!

Avery and Adrian were fantastic! Great attitudes and strong advocates to help me get the issues resolved with my bike! I would absolutely recommend the shop to friends