To Wheels

Super friendly and helpful staff. I brought in a crank arm & pedal from an exercise bike that was not standard at all for advice on possible replacement or repair, and the team there was able to re-tap it and fix the pedal after multiple other shops in the city just told us to buy a new bike.

I bought a Liv (women’s line of Giant) gravel bike from To Wheels and had a really great experience. There were some issues with the payment process and To Wheels got everything sorted and I was able to pick it up, it was the only gravel bike in my size available anywhere in Ontario before the summer. I arrived about 45 minutes before closing and Andrew saw to it that everything was totally sorted for me including a great fitting and answering any questions I had. I really felt that he was ex...

I ordered the wrong size frame online. Even though the bike I ordered online was no longer available in the correct size, Sheri was somehow able to track one down and get it shipped to London. I can't thank her enough as I love this bike. This is the type of top-shelf customer service that you rarely receive nowadays. Please give her a raise. Thank you Sheri/To Wheels!

Excellent shop. Have bought a bike, couple pairs of shoes and accessories. All the employees are very helpful and knowledgeable. Andrew and Brandon are particularly great. In general they sell higher-end stuff - great quality.

This is by far the BEST bike shop in London! Sheri, Ben, Andrew, Jason, Christian and Ian are all great people to deal with. My partner Doug and I have always felt very welcome in the store, and have gotten great advice and good product when we buy something. They have also had no problem special ordering stuff in when needed too. I recently had to take my "winter beater" Norco mountain bike in to get a new shifter set up, and they did a excellent job! Sheri and her team are very professional...