NIU Toronto - Electric Scooters & Bikes

Incredible customer service. There was an issue with my Kqi3 scooter's throttle. I emailed this location and they replied very quickly, walking me through the warranty process and answering any questions I had. I brought my scooter in and was greeted and assisted very well. The fix was a very quick 15mins and I was on my way. I have a slow leak in my tire from a few months ago, and it's unusual to say this, but I can't wait to bring back my scooter to the shop to get it fixed. Everyone was...

I recently visited the NIU Store in Toronto, and I was thoroughly impressed by the experience. From the moment I walked in, the staff was incredibly friendly and welcoming, making me feel at ease right away. Their customer service is outstanding—they were quick to assist me and provided detailed information about the products I was interested in. What stood out the most was their efficiency. Not only were they knowledgeable, but they also made sure that I received the help I needed without a...

DanielI had a wonderful experience at the NIU e-bike shop. Daniel was extremely polite, helpful, and knowledgeable. He patiently answered all my questions and guided me through the options without any pressure. His friendly attitude and professionalism made the whole process very smooth. I really appreciate his excellent customer service and highly recommend this shop to anyone looking for an e-bike.

John is probably the best e-scooter technician I’ve ever met. Remarkably humble, yet knows his stuff really well and amazing to deal with I got 2 scooters from their store and recommended them to all my friends. Their service is phenomenal 🙌🏻

Great experience I had today. My son scooty tire busted, technician didn’t only chang the tire but thoroughly cleaned it and even serviced and adjusted the brakes without me saying a word. Thank you for this amazing service. Though you guys are quite far where I live but now you are my to go service center.