Velocipede Cyclery

I had an issue where my left crank arm broke and the inner diamond shape was worn into a circle. The team at Velocipede Cyclery helped me out right away and quickly reinstalled everything for me. They were super friendly, professional, and efficient. I really appreciate their help—highly recommend this shop!

The techs are knowledgeable about electric bikes and generous with test drives but they failed to inform me that, by letting them return my online order (which I had shipped to their store) so they could order me another one of the correct size, I was making a nonrefundable “special order.” If you want to buy an electric bike with the option of returning it, make sure to order it through the manufacturer's website instead of through Velocipede because their return policy is absolutely atroci...

Pro level service for any bike. I came in to have my 15 year old Trek Madone bike worked on. The service was excellent and Fred and his crew were patient in answering questions and going over options. I loved the advice/service and went back to browse the store in more depth and got to see quite a range of bikes from electric to road to casual. While I wasn’t looking to buy a new bike as they’d just fixed my old one, I was curious about what’s out there and asked a lot of questions about the ...

I asked to see the Aethos Comp, but they showed me the Aethos Pro instead. Honestly, it feels like they don’t even know their own bikes. Or they just believe I cannot afford a bike so they don’t want to waste their time

I love this shop. I've been to every bike shop in a two mile radius and this is really the best one. Any number of features about this shop is great, but what stood out to me is the transparency with which they perform service. They don't recommend anything unnecessary, and indeed will discuss with you what level of service or quality of parts makes sense. They don't automatically order the most expensive components, but discuss with you which parts may work for you and why. I am a picky cust...