Tom's Pro Bike shop

Go somewhere else, unless you like being lied to. I bought a brand new bike from Park Ave in May '19. I payed $1400, and asked if they would set the tires up tubeless. The mechanic in birkenstocks took the bike into the back and waited 20 minutes. He brought back the bike and told me it was set up tubeless from the factory and that I was all set. I recently bought new tires and when I went to install them I discover that he had blatantly lied to me. It was not set up tubeless. There were act...

My wife and I recently purchased two mid-range mountain bikes from Park Ave Bike, dropping a bit over $3k. Our experience was great. Marcus helped us at the Monroe Ave store, and Alex at the Henrietta store. They never tried to up sell, and were honest about everything. With a selection from a few hundred dollars to a few thousand, we were lost. We had guidance and help throughout our entire shopping experience. We need to give extra gratitude to Alex, who bent over backwards for us and...

My husband and I decided to get our daughter a nice bike of good quality and chose Park Avenue bike. When my husband stopped in after work to look for bikes he was treated poorly as a customer and judged on his work clothes. He didn't receive good customer service and the sales associate/manager was very skeptical about even holding the bike until we could bring my vehicle to come pick it up. When we went to purchase The bike the manager waited an absurdly long time to make sure the charge cl...

I dropped my bike off to have some service done and they were plenty helpful and friendly. The process were about average. So I brought my girlfriends bike in to have them do their mid level tune up which includes brake adjustments, wheel true on the bike, adjustment of brakes and some other various parts, and greasing a few parts. I was charged $80+ for this service. I understand they have to keep lights on and pay people. Fine. I get home and not a single thing on the bike has been touched....

I am a pretty avid cyclist riding both mountain and road, I took my road bike in to get a tune up and have some parts replaced. The employees were all very helpful and knowledgeable about their work. The tune up was done in about 3 days, not to bad if you ask me. While picking it up my cousin came along to look at bikes since she is getting into biking more. The sales representative that helped her out was very nice and answered all of her questions and helped her try out several different b...